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REFUND POLICYWe have a 30-day refund policy, which means you have 30 days after receiving your services and any requested and agreed upon revisions to request and recieve a full refund. To be eligible for a refund, you must first have reviewed the produced service, demonstrated and communicated the aspects of dissatisfaction, requested and recieved revisions for the service (should revisions be a desired action by you, the client), and finally been unsatisfied with the additional revisions, should they be applicable. You may also need the receipt or proof of purchase, depending on the amount of the refund requested. Merrigold Financials withholds the right to terminate any order or revision request and issue a blanket refund to terminate any agreement or contracted transaction. Revisions are not unlimited and may not be abused. It is at the complete descretion of our agents, when our revision policy has been violated and when a blanket or partial refund should be issued instead of further services rendered. To request a revision or a refund, you can contact us at Directory@merrigoldfinance.com. Please note that refunds will be sent from the following address: 4030 Wake Forest Road, STE 349, Raleigh, NC, 27609, United States, and will be paid via the method of the original payment. Revisions are custom services and whose duration is non-standardized. Therefore, each requested revision or phase of revision will typically be communicated with the client at the time of the request. Refunds are estimated to take between 7-21 days to be fully realized, depending on the amount requested for refunding. You can always contact us for any return questions at Directory@merrigoldfinance.com.
Dissatisfaction with DeliverablesPlease inspect your order upon receipt and contact us immediately if the item is defective, unsatisfactory, or if you receive the wrong finished product, so that we may evaluate the issue and make it right and guarentee your satisfaction. Please get in touch if you have questions or concerns about your specific item. European Union 14 day cooling off period notwithstanding the above, if services are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. You may also also need the receipt or proof of purchase.
Refund Process CommunicationWe will notify and communicate with you throughout the revision and refund process, to ensure we conclude all services in satisfactory fashion. If approved, you’ll be automatically refunded on your original payment method within 21 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too, depending on the requested refund amount. If more than 15 business days have passed since we’ve approved your return, please contact us at Directory@merrigoldfinance.com.
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